Medicine Use Review

A Medicines Use Review (MUR) aims to help you better understand the medicines you take, how they work and what they do. It is a free service, funded by the NHS, which involves having a private consultation of around 20 minutes, with our Pharmacist, focusing on how you use your medicines. The aim of the review is to help you better understand the medicines you take, how they work and what they do. It will also help the pharmacist to identify any problems you may be experiencing such as side effects or interactions with other medicines.


MUR is a planned face-to-face consultation between a pharmacist and a patient to discuss their medicines, both prescribed and non-prescribed. The review is concordance-centred and aims to help increase patients’ knowledge and understanding of their medicines, including how and why they should be taken. It also provides an opportunity to highlight any concordance issues, side effects or other medicine-related problems from the patient’s perspective and propose solutions if appropriate.

What is the purpose of an MUR?

An MUR involves carrying out a structured review of a patients medicine to help them understand why they are taking a medicine, how they should take it and to talk through any side effects they may be experiencing.

The review should help patients to:

  • understand their therapy
  • identify any problems or side effects they are experiencing
  • find possible solutions to any problems

How do I join the scheme?

When you take your new prescription to your local pharmacy, ask the one of our pharmacist if you can take part in the service.

Coronavirus update

Changes have been made to make sure it's safe for you to have the flu vaccine at GP surgeries and pharmacies. These changes include social distancing, hand washing and wearing protective equipment.

It's important to go to your appointments unless you or someone you live with has symptoms of coronavirus.

How does the service work?

Start your medicine

You can talk to the pharmacist when you first start taking your medicine and ask any questions you may have about it. For example, you might want to know about side effects or how you can fit your treatment around your lifestyle.

Your second appointment

You'll have a follow-up appointment 1 weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you're not taking it regularly or are finding a tablet hard to swallow, your pharmacist can help you get back on track and work with you to find solutions to any issues.

Your third appointment

You will have your last appointment a further 2 weeks later, when you can catch up with your pharmacist again to see how you're getting on. The service then ends, but your pharmacist will always talk to you about your medicines when you need help.

Do I have to talk about my medicines over the counter in the pharmacy?

Any pharmacist providing the New Medicine Service must have a private consultation area. This is a separate room where you cannot be overheard, and most pharmacists have one. All the discussions with your pharmacist can take place in person or by phone.

How long will each appointment take?

The appointments are designed to fit around you, but a typical consultation will take around 10-15 minutes.

Do I have to pay?

No. This service is free through the NHS.